Warranty Information

At RAPUNTEK, we stand behind every product we sell. We work with trusted manufacturers and brands to ensure that all products meet our quality standards and come with appropriate warranty coverage.

Manufacturer Warranty

Most products sold at RAPUNTEK are covered by the manufacturer's warranty. Warranty periods and terms vary by product and brand. The specific warranty details for each product are listed on the individual product page.

What Is Covered?

• Manufacturing defects
• Hardware failures under normal use
• Faulty components

What Is Not Covered?

• Physical damage caused by misuse or accidents
• Water or liquid damage (unless the product is rated waterproof)
• Unauthorised modifications or repairs
• Normal wear and tear

How to Make a Warranty Claim

1. Contact us at info@rapuntek.shop with your order number and a description of the issue.
2. Include photos or a short video of the defect where possible.
3. Our team will assess your claim and advise on the next steps, which may include a replacement, repair, or refund.

Questions?

If you have any questions about warranty coverage for a specific product, don't hesitate to contact our support team.